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Our
10 Step Repair Process |
| We have the best auto
repair facility in Tustin, CA and the
surrounding areas and we're out to show you
what auto service should be like. |  |
BEFORE we touch your car,
we start out by listening to you and what you
have to say about the problem. Our experience
guides us and by asking questions we can
pinpoint the problem in many cases. By asking
questions we may be able to quickly identify the
root cause of the problem saving you time and
money.
Upon arriving...
1. We will document exactly what you're
experiencing. Listening for all the symptoms and
details.
2. We will assign the technician best suited to
your car's particular issue, based on his
experience.
3. If appropriate we will test drive the auto
right along with you to narrow down a noise or
problem. If you're not around, we may still test
drive the vehicle to determine if we can feel,
hear, or see what you described.
4. Next, we start our exclusive inspection. We
look at the whole car from top to bottom. This
helps us identify the root cause and prevents
return visits to 'fix it right.'
5. At this point we will call you with our
estimate based on what we've uncovered.
6. We don't begin the repair work until you are
comfortable and fully understand what the
repairs and process will be and the costs
involved. We frequently order the parts ahead of
time so we can move forward with the repair as
soon as you give us the ok. This saves us both
time and enables us to complete most repair work
in one day.
7. After we have your approval, we will also
give you an estimate as to when the vehicle will
be ready for pickup.
8. Finally our expert technician's go to work,
fixing your auto, guaranteed to do it right the
first time.
9. Once the repairs are completed, we run
electronic and road tests(if applicable) to
verify the work was done correctly and the
problem was fixed.
10. We then give you a call to let you know your
vehicle is ready for pickup.
When we say we're the best
auto repair facility in the area, we mean it!
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